What if I have a problem at Student Health Services? : Student Health Services

What if I have a problem at Student Health Services?

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Posted: April 4, 2009

We hope that every experience you have at the Student Health Center is a positive one, but we know that interacting with the health care system can often be confusing, frustrating and downright annoying - especially when you're not feeling well. So who can you go to if you have problems?

The Patient Advocate is here to help you! The Patient Advocate is a resource person provided by Student Health Services for patients, their families, and other members of their support network. Our current patient advocate is Kristen Kelly.

Kristen will...

act on your behalf to review complaints, concerns, inquiries, and needs
respect and maintain your confidentiality at all times
point you in the appropriate direction
support you
assist you
encourage you
alleviate stress
listen to you
understand where you're coming from

Kristen is committed to becoming involved and focusing on...

Improving communication
Accessing information
Addressing concerns
Answering questions
Resolving difficulties
Scheduling problems
Staff courtesy
Emotional support
Treatment related issues
And anything else that happens

You are welcome to contact Kristen in person, by telephone at 614-247-1834, by email at shs@osu.edu, or in writing at: Kristen Kelly, 1875 Millikin Rd., Columbus, OH 43210

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